Certain Things Grab Customers Need to Know About Malaysia’s New E-Hailing Law

When you buy a certain something, even though that is actually not the particular brand that you want to buy, we usually associate certain terms to refer to something, right? For instance, when we want to search the internet for, say, lyrics to the new Shawn Mendes song, we would always say it like: “Google the new lyrics”.

Or perhaps, you want to buy paracetamol, in which case, you tell the pharmacist that you’re going to buy Panadol. We just do this because it is much simpler to memorize- even if we main specific instances.

That being said, a new law in Malaysia has pooled both taxis and e-hailing services as part of the PSV or Public Service Vehicle.

Essentially, new regulations were released pertaining to e-hailing services such as Grab and people must know of them to avoid having trouble with the law.

If you happen to have broken the law, hiring the best attorney would be a good idea. In this article, I will go over certain things Grab customers need to know about Malaysia’s new e-hailing law.

It Will Be 100% Legal

It might be hard for you to consider that e-hailing services such as Grab and Uber were illegal back in the day, especially considering that we have used the mediums for more than 6 years now.

But, any law should define an entity to fit the bill. For instance, public transport vehicles only cover both buses and taxis, which means that privately-owned vehicles are not included. Anyone caught getting passengers (before) using a private car may result in fines and penalties.

With that being said, the government is faced with the dilemma of either considering e-hailing services as illegal or legal. Guess what they went with? They went with the second option of course!

Safety is a Major Consideration

Grab is arguably the largest e-hailing service in Malaysia right now. The company presents a lot of features that customers would love. They have implemented an emergency SOS button, certain policies that their drivers must follow such as dress code, code of conduct, and many more. The company also assures its customers that their data will not be made public.

Although Grab has provided those measures for their consumers, not a lot of e-hailing services do the same. However, that is set to change as the government is set to standardize the rules for all e-hailing companies to follow.

Before the drivers of PSVs can get their license, they would have to complete health checks, background checks, as well as getting their necessary training before they can go out there and get some customers.

Companies are also mandated to include an emergency button for whenever the customer feels that they are in danger.

It May Take Longer to Get a Ride

Although the above-mentioned measures are good for consumers- it does not bode well for the companies. Keep in mind that 75% of the drivers of such e-hailing services are only part-time drivers, which means that they might not go through the hassle of getting all of the required things.

This will result in fewer e-hailing vehicles in the road until things get sorted out. Still, the government urges the people to not worry too much as everything will normalize when given enough time.